Effective Date: December 31, 2024

 

At FreshFlexHato, we aim to provide high-quality mountain climbing accessories that meet the diverse needs of our customers. Our Sales Policy outlines the terms and conditions under which we sell our products to ensure clarity, fairness, and satisfaction for both parties involved. By purchasing from FreshFlexHato, you agree to the following terms.

 

1. Product Availability

FreshFlexHato strives to keep all items in stock and available for immediate purchase. However, due to the nature of inventory management and the high demand for certain climbing accessories, there may be instances when products are out of stock or discontinued. If a product is unavailable after placing an order, we will inform you as soon as possible, and you will have the option to choose an alternative item, wait for the restock, or cancel your order for a full refund.

 

2. Order Processing

After you place an order, we will send you an order confirmation email to acknowledge receipt of your order. This is not an acceptance of your order, but rather a confirmation that we have received it. An order is considered accepted by FreshFlexHato only when we ship the product to you. Our team works diligently to process orders as quickly as possible, but please allow 1-2 business days for order processing before shipment.

 

3. Pricing and Payment

Prices listed on FreshFlexHato.com are in U.S. Dollars and are subject to change without prior notice. We reserve the right to correct any pricing errors that may appear on our site. Payment for all orders is due at the time of purchase. We accept a variety of payment methods, including:

 

Credit cards (Visa, MasterCard, American Express, Discover)

Debit cards

PayPal

Other secure payment methods as available

By submitting your payment, you agree to authorize the payment for the total cost of the product(s) purchased, including any applicable taxes, shipping, or handling charges.

 

4. Taxes

Sales tax will be applied to orders based on the tax laws of the shipping destination. The appropriate sales tax amount will be calculated and included at checkout. For international orders, customs duties and taxes may be charged by the destination country. These charges are the responsibility of the customer, and FreshFlexHato is not liable for any customs duties or taxes imposed by foreign governments.

 

5. Shipping and Delivery

We offer several shipping options to provide flexibility and timely delivery. Once your order is shipped, you will receive a tracking number to monitor the progress of your package. Estimated delivery times depend on the shipping method selected and your location.

 

Domestic Shipping: Typically, delivery takes between 5-7 business days, depending on the shipping method.

International Shipping: Delivery times may vary based on the destination and shipping service used. You can expect international orders to arrive within 7-21 business days.

Please note that shipping times may be affected by factors such as weather conditions, carrier delays, or public holidays.

 

6. Order Cancellations

Once an order is placed, it is processed immediately to ensure swift delivery. We are unable to cancel an order once it has been processed and shipped. If you need to make changes to an order or cancel it before it is shipped, please contact us at info@freshflexhato.com as soon as possible, and we will do our best to accommodate your request.

 

7. Returns and Exchanges

At FreshFlexHato, we want you to be satisfied with your purchase. Please refer to our Refund and Returns Policy for information regarding returns and exchanges. We accept returns on most products within 30 days of purchase, provided the items are in new, unused condition and in their original packaging.

 

Note: Certain items, such as custom or personalized products, may not be eligible for return.

 

8. Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer service team immediately at info@freshflexhato.com. We will provide a prepaid return label for the damaged item and offer a replacement or refund, as per your preference. You may be asked to provide images of the damaged product to expedite the resolution process.

 

9. Limitation of Liability

FreshFlexHato is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products. Our liability is limited to the purchase price of the product(s) purchased from FreshFlexHato.com. We do not assume responsibility for any personal injury, property damage, or loss of life that may occur during your use of our products. Always follow safety instructions and use equipment according to manufacturer guidelines.

 

10. Product Warranties

FreshFlexHato stands behind the quality of our products. Many of our items come with a manufacturer’s warranty. Warranty terms vary by product, and it is recommended that you check the product description page for specific warranty details. If you have any issues with a product covered by a warranty, please contact us, and we will guide you through the warranty claim process.

 

11. Customer Service

Our customer service team is here to assist you with any questions or concerns you may have. You can reach us through the following contact methods:

 

Email: info@freshflexhato.com

Phone number: (512) 392-7464

Website: freshflexhato.com

Street Address: 1221 W Hopkins St, San Marcos, Texas

12. Changes to Sales Policy

FreshFlexHato reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on our website with the updated effective date. By continuing to use our website or make a purchase after such changes, you agree to be bound by the revised Sales Policy.