Effective Date: December 31, 2024

 

At FreshFlexHato, we are committed to delivering your climbing accessories safely and promptly. Our Shipping Policy provides an overview of the shipping options we offer, including costs, delivery times, and other important details. By purchasing from FreshFlexHato.com, you agree to the following shipping terms.

 

We offer a range of shipping options to meet your needs, including standard, expedited, and international shipping. Estimated delivery times are based on your location and the shipping method you choose. Please refer to the following general guidelines:

 

Standard Domestic Shipping: Delivery typically takes 5-7 business days within the contiguous United States. Some remote locations may take longer.

Expedited Shipping: Expedited shipping options (2-day or next-day delivery) are available at checkout. Expedited shipping is available for most U.S. addresses, but certain remote or rural locations may not be eligible.

International Shipping: International shipping times vary depending on the destination country. Delivery typically takes 7-21 business days, depending on the customs process and the local postal service.

Note: Shipping times may be affected by factors such as holidays, adverse weather conditions, or carrier delays. We recommend allowing extra time during peak seasons.

 

Shipping costs are calculated based on the weight and size of the products you order and the delivery destination. Shipping costs will be displayed at checkout before you confirm your order.

 

Domestic Shipping: Standard shipping costs are calculated at checkout, and expedited shipping options will be provided with their respective rates.

International Shipping: International shipping fees are also calculated based on the destination. Additional charges, including customs duties and taxes, may apply and are the responsibility of the customer.

Once you place an order on FreshFlexHato.com, we will begin processing it immediately. Orders are typically processed within 1-2 business days, although this may vary depending on product availability and order volume. During busy periods, such as holidays, please allow extra time for order processing.

 

Order Confirmation: You will receive an email confirmation with your order details once your order is processed and ready for shipment.

Tracking Information: As soon as your order ships, we will provide tracking information via email, allowing you to monitor your order’s progress in real time.

We take great care to ensure that your products are packaged securely to prevent damage during transit. Fragile items or products that require special handling will be packed with extra precautions.

 

Packaging Materials: We use environmentally friendly packaging materials whenever possible, such as recycled paper and biodegradable packing peanuts.

Handling Fees: Handling fees are included in the shipping costs and are calculated based on the size and weight of your order.

International orders are subject to customs duties, taxes, and import regulations specific to the destination country. FreshFlexHato is not responsible for these additional charges. You will be notified of any extra fees by the shipping carrier.

 

Customs Clearance: International shipments may be delayed in customs, and FreshFlexHato has no control over these delays. Please be aware that the customs process can vary depending on the country and local regulations.

Restricted Items: Some countries may restrict the import of certain items. It is your responsibility to check whether the products you wish to order are allowed in your country.

We currently only ship to the countries listed on our shipping options page. Certain remote or restricted locations may not be eligible for shipping. Please check our website for the most up-to-date shipping policies for your region.

 

Once an order has been processed and shipped, it cannot be modified or canceled. If you need to make a change to your order, please contact us as soon as possible at info@freshflexhato.com. If the order has not yet been processed, we will do our best to accommodate your request.

 

FreshFlexHato is not responsible for packages lost or stolen during delivery. If your package is marked as “delivered” but you did not receive it, please contact the carrier for assistance. We will work with you to resolve the issue but cannot be held liable for lost or stolen items.

 

If you have any questions about shipping or need assistance with tracking your order, feel free to contact us using the following methods:

 

Email: info@freshflexhato.com

Phone number: (512) 392-7464

Street Address: 1221 W Hopkins St, San Marcos, Texas

Website: freshflexhato.com

FreshFlexHato reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website with the updated effective date. By continuing to use our website or make a purchase after changes are made, you agree to be bound by the revised Shipping Policy.