Payment Policy – FreshFlexHato.com

Effective Date: July 8, 2025

At FreshFlexHato, we are committed to delivering a seamless, secure, and transparent checkout experience. This Payment Policy outlines the methods of payment accepted, how billing and processing work, and the steps we take to protect your financial information. By completing a purchase on FreshFlexHato.com, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer a variety of secure and convenient payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Use your PayPal balance, linked bank account, or supported cards.
  • Digital Wallets: Apple Pay, Google Pay, and other location-based secure methods (availability may vary).
  • Gift Cards & Promo Codes: Enter valid codes during checkout. Only one promo code may be used per order.

By submitting your payment, you authorize FreshFlexHato to charge the full order total, including applicable taxes and shipping fees.

2. Payment Processing & Order Confirmation

  • Authorization: All payments are subject to approval from your bank or provider. In case of failure, you will be notified, and your order may be paused.
  • Secure Transactions: We use SSL encryption and certified payment gateways to process all transactions safely.
  • Order Confirmation: After successful payment, an email will confirm your purchase, order number, and estimated delivery.

3. Billing Information Accuracy

To avoid delays or rejection, ensure all billing details are accurate:

  • Address Verification: We use AVS technology to validate billing addresses.
  • Discrepancies: Inaccurate billing information may lead to order delays or declines.

4. Pricing, Currency, and Taxes

  • Currency: All prices are listed in U.S. Dollars (USD).
  • Currency Conversion: International buyers may incur currency exchange fees or rate adjustments set by their financial institution.
  • Sales Tax: Calculated at checkout based on the delivery address. Customs duties for international orders are the customer’s responsibility.

5. Fraud Prevention & Security Measures

  • Authentication: We may implement extra steps such as 3D Secure or OTP verification for added protection.
  • Order Review: Orders flagged for potential fraud may be held, verified, or canceled.
  • Fraudulent Activity: We reserve the right to report and pursue legal action against any detected fraud attempts.

6. Order Modifications

Once an order is placed and payment is processed, it cannot typically be modified. Please contact us immediately if you need assistance before the order is shipped.

7. Refunds & Cancellations

  • Refund Method: Refunds will be issued via the original payment method.
  • Processing Time: Typically 7–10 business days depending on your payment provider.
  • Exclusions: Shipping and handling fees are non-refundable unless due to our error or damaged items.

Refer to our Refund & Returns Policy for full details.

8. Customer Support

Need help with billing or payments? Reach out to our support team:

9. Policy Updates

FreshFlexHato reserves the right to update this Payment Policy at any time. Any modifications will be published on this page with a revised effective date. Continued use of our site constitutes acceptance of the updated terms.