Effective Date: December 31, 2024

 

At FreshFlexHato, we aim to provide a smooth and secure shopping experience for our customers. Our Payment Policy outlines the terms and conditions related to the payment methods we accept, billing procedures, and the security of your financial information. By making a purchase through FreshFlexHato.com, you agree to the terms of this Payment Policy.

 

1. Accepted Payment Methods

We offer several secure payment options for your convenience. By choosing one of the following payment methods, you can ensure that your purchase is processed efficiently:

 

Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Debit cards are also accepted, provided they are issued by a recognized financial institution.

PayPal: For added convenience and security, we offer PayPal as a payment method. With PayPal, you can use your PayPal balance, linked bank account, or any other PayPal-supported payment method.

Other Secure Payment Methods: In some cases, we may offer alternative payment methods (such as Apple Pay, Google Pay, or others) for additional convenience. These options are available during checkout based on your location and device.

Gift Cards and Promo Codes: You may use gift cards or promotional codes as a form of payment. These codes must be entered during the checkout process to be applied to your total order amount. Please note that only one promotional code can be applied per order.

By selecting any of the available payment methods, you authorize FreshFlexHato to charge the full order amount, including any applicable taxes, shipping, or handling fees, to the selected payment method.

 

2. Payment Processing

Once you have selected your payment method and entered your billing details, the payment will be processed securely through our payment gateway. FreshFlexHato uses advanced encryption and secure technology to ensure that your payment information is kept private and protected during transmission.

 

Authorization: Your payment will be authorized by your bank or payment provider before being processed. If there are any issues with authorization (such as insufficient funds or incorrect information), we will notify you, and the transaction may be declined.

Order Confirmation: After the payment is successfully processed, you will receive an order confirmation email from FreshFlexHato, confirming your purchase and detailing the products you have ordered. This email serves as proof of purchase and includes your order number, shipping details, and expected delivery date.

3. Billing Information

To ensure the accuracy of your order, we require that you provide accurate billing information during the checkout process. This includes your full name, billing address, contact information, and payment details.

 

Billing Address Verification: We use Address Verification System (AVS) technology to verify the accuracy of your billing address. This helps prevent fraudulent activity and ensures that your payment is processed smoothly.

Billing Discrepancies: If there is a mismatch between the billing address provided and the address on file with your bank or payment provider, your payment may be delayed or rejected. We recommend reviewing your billing information carefully before completing your purchase.

Security: FreshFlexHato uses SSL (Secure Sockets Layer) technology to encrypt sensitive financial data, ensuring that all payment information you provide is protected against unauthorized access or data breaches.

4. Currency and Pricing

All prices listed on FreshFlexHato.com are in U.S. dollars (USD). Prices may fluctuate due to market conditions, exchange rates, or promotions. Any changes to product pricing will be reflected on the website in real-time.

 

Currency Conversion: For international customers, currency conversion rates may apply depending on your payment method or bank. FreshFlexHato is not responsible for any exchange rate differences or additional fees that may arise from your payment provider.

Sales Tax: Sales tax will be applied to your order based on the destination of your shipment. The applicable sales tax will be calculated at checkout and included in your total payment. For international orders, customs duties and taxes may be charged separately by the destination country. These charges are the responsibility of the customer.

5. Payment Authorization and Fraud Prevention

To protect both our customers and FreshFlexHato from fraudulent transactions, we implement various fraud prevention measures during the payment process.

 

Payment Authentication: We may use additional authentication steps, such as 3D Secure, to verify the legitimacy of your payment. If additional verification is required, you will be prompted to complete the necessary steps.

Order Review: If we detect any unusual activity or potential fraud on your account, FreshFlexHato reserves the right to review your order and cancel the transaction if necessary. We will notify you promptly if your order is canceled due to suspicious activity.

Fraudulent Transactions: In the event of a fraudulent transaction, we may report the incident to law enforcement or other authorities. FreshFlexHato reserves the right to take legal action against individuals involved in fraudulent activities.

6. Order Modifications

Once your order is placed and payment is processed, it is typically not possible to make modifications to the order (such as changing the items or adjusting the shipping address). If you need to make a change, please contact our customer support team at info@freshflexhato.com as soon as possible, and we will attempt to accommodate your request before the order is processed and shipped.

 

7. Refunds and Cancellations

In the event of a return, cancellation, or refund request, the refund will be processed through the original payment method. Refunds will be issued for the amount paid, excluding any shipping or handling fees, unless the return is due to an error or damaged product.

 

Refund Timing: Depending on your payment provider, it may take 7-10 business days for the refund to appear in your account. FreshFlexHato is not responsible for delays caused by third-party financial institutions.

8. Customer Support

If you have any questions or issues regarding your payment or billing information, please do not hesitate to contact us:

 

Email: info@freshflexhato.com

Phone number: (512) 392-7464

Street Address: 1221 W Hopkins St, San Marcos, Texas

Website: freshflexhato.com

9. Changes to the Payment Policy

FreshFlexHato reserves the right to update or modify this Payment Policy at any time. Any changes to this policy will be posted on our website, and the updated effective date will be reflected at the top of this page. By continuing to use our website and make purchases after changes have been posted, you agree to be bound by the updated Payment Policy.